Acceptance of Terms
These Terms of Service ("Agreement" or "Terms") constitute a legally binding contract between you ("Customer," "User," or "you") and Interro AI LLC, a Washington limited liability company ("Interro AI," "we," "our," or "us"), governing your access to and use of the Interro AI platform, application programming interfaces (APIs), AI-powered assistants, and related services (collectively, the "Service" or "Platform").
By clicking "I Agree," creating an account, subscribing to a paid plan, or otherwise accessing the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement and Interro AI's Privacy Policy, incorporated herein by reference.
If you are entering into this Agreement on behalf of a company or other legal entity, you represent and warrant that you have authority to bind such entity to these Terms. If you lack such authority, you may not use the Service.
Definitions
The unique login credential set and associated tenant environment provisioned for Customer upon registration.
The isolated, customer-specific cloud infrastructure environment—including compute resources, data pipelines, API endpoints, and model inference capacity—provisioned exclusively for Customer upon subscription activation.
A recurring paid access plan granting Customer rights to use the Service during a defined billing period (monthly or annual).
The non-recoverable costs incurred by Interro AI to provision, configure, and initialize a Customer's dedicated Platform Tenant environment, including but not limited to cloud infrastructure spin-up, security configuration, API key issuance, model routing setup, and onboarding automation.
Any text, data, prompts, outputs, or materials submitted to or generated through the Service.
The date on which Customer completes registration and payment for a Subscription.
Account Registration and Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract to use the Service. By using the Service, you represent and warrant that you meet these requirements.
You agree to provide accurate, complete, and current information during registration and to keep your account credentials confidential. You are solely responsible for all activity occurring under your Account. Interro AI is not liable for any loss resulting from unauthorized account access caused by your failure to maintain credential security.
Interro AI reserves the right to refuse registration or suspend any Account at its sole discretion, including where it reasonably suspects fraudulent activity, violation of these Terms, or misuse of the Platform.
Description of Services
Interro AI provides an AI-powered general assistant and API platform, enabling Customers to interact with large language models and integrated AI tooling through a dedicated tenant environment. Specific features, rate limits, model access, and API capabilities vary by subscription tier and are described in the applicable Order Form, pricing page, or service documentation.
Interro AI reserves the right to modify, enhance, discontinue, or restrict features of the Service at any time with reasonable notice. Material changes to core functionality will be communicated via email or in-platform notification.
Subscriptions, Billing, and Payment
5.1. Subscription Plans
The Service is offered on a subscription basis. By selecting a subscription plan and providing valid payment information, you authorize Interro AI to charge the applicable fees on a recurring basis in accordance with your chosen billing cycle (monthly or annual).
5.2. Automatic Renewal
Subscriptions automatically renew at the end of each billing period unless cancelled by the Customer prior to the renewal date. It is the Customer's responsibility to manage and cancel their subscription before renewal to avoid being charged for the subsequent period.
5.3. Price Changes
Interro AI reserves the right to modify subscription pricing. Customers will be notified of price changes at least thirty (30) days in advance. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
5.4. Failed Payments
If a payment fails, Interro AI may suspend access to the Service until payment is resolved. Interro AI is not liable for any loss, data inaccessibility, or service disruption resulting from payment failure attributable to the Customer.
Cancellation and Refund Policy
IMPORTANT NOTICE REGARDING CANCELLATION — PLEASE READ CAREFULLY: Due to the technology costs incurred to provision your dedicated Platform Tenant, subscription payments are non-refundable upon cancellation except as expressly set forth in Section 6.3 below.
6.1. Right to Cancel
Customer may cancel their Subscription at any time through the account management portal or by submitting a written cancellation request to Interro AI at support@interroai.com. Cancellation will take effect at the end of the then-current billing period, and Customer will retain access to the Service through that date.
6.2. Non-Refundable Platform Instantiation Fees — Forfeiture Upon Cancellation
Upon a Customer's purchase and activation of any Subscription plan, Interro AI immediately incurs material, non-recoverable costs to provision and initialize Customer's dedicated Platform Tenant environment ("Technology Instantiation Fees"). These costs include, but are not limited to:
- Dedicated cloud infrastructure provisioning and configuration;
- Security perimeter setup, identity management, and API credential issuance;
- AI model routing, inference endpoint initialization, and throughput reservation;
- Automated onboarding pipeline execution and tenant isolation enforcement;
- Third-party service instantiation costs attributable to Customer's tenant.
ACCORDINGLY, IN THE EVENT OF CANCELLATION AT ANY POINT AFTER PURCHASE — INCLUDING IMMEDIATELY AFTER SUBSCRIPTION ACTIVATION — CUSTOMER AGREES THAT ALL PAYMENTS MADE ARE FULLY EARNED BY INTERRO AI AS CONSIDERATION FOR TECHNOLOGY INSTANTIATION FEES AND SHALL BE DEEMED NON-REFUNDABLE AND FORFEITED IN THEIR ENTIRETY. No partial-period credits, prorations, or refunds are owed as a matter of right upon cancellation.
6.3. Discretionary Exceptions — Refunds, Prorations, and Credits
Notwithstanding Section 6.2, Interro AI may, at its sole and absolute discretion, authorize exceptions to the non-refundable policy. Such exceptions are not guaranteed, do not create any precedent or ongoing obligation, and may include:
- Full Refund: Issued where Customer demonstrates a documented, qualifying technical failure or service unavailability attributable solely to Interro AI that materially prevented access to the Platform during the entire paid period;
- Prorated Credit: Applied, at Interro AI's discretion, as account credit (not cash) for unused Subscription days remaining following verified circumstances such as medical emergency, business dissolution, or other extenuating circumstances submitted in writing;
- Partial Reimbursement: Issued where Interro AI determines in its reasonable judgment that a Customer's situation warrants partial financial remedy, the amount and form of which shall be determined exclusively by Interro AI;
- Courtesy Exceptions: Interro AI may, on a case-by-case basis and as a customer service gesture, offer exceptions outside of the above circumstances, which shall not be construed as a waiver of this policy or a contractual obligation.
To request a discretionary exception, Customer must submit a written request to billing@interroai.com within thirty (30) days of the cancellation date, including the Account email, cancellation date, and detailed grounds for the exception request. Interro AI will endeavor to respond within fifteen (15) business days. All exception decisions are final.
6.4. No Refunds on Annual Plans
Annual subscription fees are collected in full at the time of purchase. In the event of early cancellation of an annual plan, no refund or proration is owed for the remaining term, except as may be authorized under Section 6.3. Annual plan Customers are encouraged to evaluate the Service during any available trial period prior to committing to annual billing.
6.5. Chargebacks and Disputes
Customer agrees to contact Interro AI directly at billing@interroai.com before initiating any payment dispute or chargeback with their financial institution. Initiating a chargeback without prior notice to Interro AI may result in immediate Account suspension. Interro AI reserves the right to contest chargebacks that are inconsistent with this Agreement.
Acceptable Use Policy
Customer agrees not to use the Service to:
- Violate any applicable law or regulation;
- Transmit malicious code, malware, or harmful data;
- Reverse-engineer, decompile, or attempt to extract source code or model weights;
- Resell or sublicense access to the Service without written authorization;
- Generate or distribute content that is unlawful, defamatory, harassing, or violates third-party rights;
- Interfere with or circumvent the security or integrity of the Platform.
Interro AI reserves the right to investigate suspected violations and may suspend or terminate access without notice where it determines, in its reasonable judgment, that Customer has breached this policy.
Intellectual Property
8.1. Interro AI IP
All rights, title, and interest in and to the Platform, underlying models, software, APIs, documentation, trademarks, and trade dress are and remain the exclusive property of Interro AI LLC and its licensors. These Terms do not grant Customer any ownership rights in the Service.
8.2. Customer Content
Customer retains all ownership rights in Content submitted to the Service. By submitting Content, Customer grants Interro AI a limited, non-exclusive, royalty-free license to process and transmit such Content solely as necessary to provide the Service. Interro AI does not use Customer Content to train foundational models without explicit written consent.
8.3. Output
Subject to compliance with these Terms and applicable law, Customer owns the output generated by the Service in response to Customer's prompts, to the extent permitted by applicable intellectual property law. Customer is solely responsible for any use of AI-generated output.
Privacy and Data
Interro AI's collection, use, and protection of Customer data is governed by the Interro AI Privacy Policy, available at interroai.com/privacy, incorporated herein by reference. By using the Service, Customer consents to data practices described therein.
Interro AI implements commercially reasonable technical and organizational measures to protect Customer data. However, no transmission or storage system is completely secure, and Interro AI cannot guarantee absolute data security.
Disclaimers and Limitation of Liability
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED AVAILABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INTERRO AI'S TOTAL CUMULATIVE LIABILITY TO CUSTOMER FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL FEES PAID BY CUSTOMER TO INTERRO AI IN THE THREE (3) MONTHS PRECEDING THE CLAIM. INTERRO AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES.
Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability, so some of the above limitations may not apply to you.
Indemnification
Customer agrees to indemnify, defend, and hold harmless Interro AI LLC and its members, officers, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
- Customer's access to or use of the Service;
- Customer's violation of these Terms;
- Customer's Content;
- Customer's infringement of any third-party right.
Termination
12.1. By Customer
Customer may terminate this Agreement at any time by cancelling their Subscription in accordance with Section 6.1. Termination does not entitle Customer to a refund except as provided in Section 6.3.
12.2. By Interro AI
Interro AI may suspend or terminate Customer's access immediately, with or without notice, for: (a) material breach of these Terms; (b) non-payment of fees; (c) suspected fraudulent activity; (d) legal or regulatory requirements; or (e) Interro AI's discontinuation of the Service. In the event of termination by Interro AI without cause, Interro AI will provide a prorated refund of prepaid fees for the unused subscription period at its discretion.
12.3. Effect of Termination
Upon termination, Customer's right to access the Service ceases immediately. Interro AI will retain Customer data for a period of thirty (30) days post-termination, after which it may be permanently deleted. Sections 2, 6, 8, 10, 11, 13, and 14 survive termination.
Governing Law and Dispute Resolution
This Agreement is governed by and construed in accordance with the laws of the State of Washington, United States, without regard to its conflict of law provisions.
Any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach, termination, or invalidity thereof, shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If not resolved, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with proceedings conducted in King County, Washington.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction in King County, Washington to prevent irreparable harm pending arbitration.
Customer waives any right to participate in a class action lawsuit or class-wide arbitration against Interro AI.
General Provisions
14.1. Entire Agreement
This Agreement, together with any applicable Order Forms and the Privacy Policy, constitutes the entire agreement between the parties with respect to the Service and supersedes all prior or contemporaneous agreements.
14.2. Modifications
Interro AI reserves the right to modify these Terms at any time. Updated Terms will be posted at interroai.com/terms with a revised effective date. Continued use of the Service after such posting constitutes acceptance. If you do not agree to modified Terms, you must cancel your Subscription before the effective date of the changes.
14.3. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force.
14.4. Waiver
Failure by Interro AI to enforce any provision of these Terms shall not constitute a waiver of its right to enforce such provision in the future.
14.5. Assignment
Customer may not assign or transfer any rights or obligations under this Agreement without Interro AI's prior written consent. Interro AI may freely assign this Agreement in connection with a merger, acquisition, or sale of assets.
14.6. Force Majeure
Interro AI shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, internet outages, governmental actions, or third-party service failures.
14.7. Contact
Questions regarding these Terms should be directed to: